Shipping policy
Thank you for shopping with Kirmelza Treats & Keepsakes! We take great care in preparing and dispatching your order, and we want to make sure it reaches you in perfect condition.
Processing Times
All orders are processed within 2–5 business days. During busy periods (such as holidays and seasonal events), processing times may be slightly longer. You will receive a confirmation email once your order has been dispatched.
Shipping Rates & Delivery Times
We offer the following shipping options within the UK:
- Standard Shipping — 3–5 business days
- Express Shipping — 1–2 business days
International shipping is available to selected countries. Delivery times and rates will vary depending on your location and will be calculated at checkout.
Personalised & Custom Orders
Please note that personalised or custom items may require additional processing time. This will be clearly noted on the product page.
Damaged or Lost Orders
If your order arrives damaged or is lost in transit, please contact us at brcreationsteam@gmail.com within 14 days of your expected delivery date and we will do our best to resolve the issue promptly.
Contact Us
If you have any questions about your order, please don't hesitate to get in touch at brcreationsteam@gmail.com or via our website contact form.